Returns and Refunds
Our policy lasts 7 days. If 7 days have gone by, since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds (If applicable)
Once your return is received and inspected, we will call you to notify you that we have received your returned item/s. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (If applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us with the relevant details.
Sale items (If applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item/s to following Address: Toor Optics, Sufi Aslam Market, Shahalmi Lahore. or for further details, Contact us through us our Telephone numbers (Tel-1: +92-320-5613366, Tel-2: +92-323-4181872)
We will be happy to assist you.
To return your product, you should mail your product to: Toor Optics, Sufi Aslam Market, Shahalmi Lahore, PB, 54000, Pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over PKR 5000, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.